Frequently Asked Questions (FAQs)

1. How long can I return my order?

You can return your item within 30 days of receiving it. The item must be returned within 30 days to ensure your return is accepted.

2. What are the conditions for a return?

To be eligible for a return, the item must meet the following requirements:

The item must be unused, undamaged or soiled.

The item must have all tags and original packaging intact.

3. How do I cancel my order?

You can cancel your order within 24 hours of placing it. After this time, we will not be able to support cancellations as the processing has already begun.

4. What is the return process?

To return your item, you need to:

Contact us via email or the form on the website to request a return.

Once your request is accepted, you will return the item to our address via shipping service.

Once we receive the item, we will check the condition of the item and refund you if eligible.

5. When will I receive my refund?

Once we receive and check the item, the refund will be processed within 7-10 business days. The refund processing time depends on your original payment method.

6. How is the refund processed?

We will refund the payment method you used when placing the order. For example:

For bank cards: Refund time is 5-10 days depending on your bank.

For PayPal or e-wallets: Processing time is 3-7 days.

7. I have not received my refund, what should I do?

If you have not received your refund within the expected time, please:

Check your bank account or contact your credit card company.

Contact your bank if processing is still not complete.

If it is still not resolved, please contact us for assistance.

8. How long does it take to process an order?

We process orders within 1-3 business days of the time the order is placed (excluding Sundays and holidays). Please note that orders placed on weekends or holidays may take longer.

9. How much does shipping cost?

We charge a flat shipping fee of $6.99 for all orders within the United States.

10. What shipping methods are used?

We use UPS as our primary shipping partner, ensuring safe and fast delivery to you. UPS provides reliable service for every order.