Shipping policy
Processing Time
Order cut off time is 5:00 pm (PST) every day.
We promise to process your purchase transactions within 1-3 working days from the time you order (from Monday to Saturday, Sunday Off). Please note that orders on weekends or holidays may take more time to handle.
The estimated shipping time depends on your location and the selected transportation method. Items are usually shipped within 7-15 days depending on the destination (cases such as natural disasters or the delay of the customs customs delivery time may be longer, we cannot promise the delivery date exactly).
Transportation costs
We try to keep our shipping costs fair and transparent. Shipping costs for all existing orders: $ 6.99.
Shipping Locations
We currently only ship within the United States and are unable to ship to addresses outside the United States. If you have any questions about your shipping location, please contact us for assistance.
Shipping Method
We choose UPS as our main shipping partner to ensure that every order is delivered to our customers quickly and safely. With a wide network and top-notch service, UPS brings absolute reliability to our fashion products. Customers of elsekris.store can rest assured that every order is handled carefully and delivered on time thanks to the professionalism of UPS.
Order tracking
You will receive a confirmation email or text message with a tracking identification number and a link to track your package. To track your package, you can visit our tracking page. If you are unsure of your ID, please check our delivery confirmation email.
Accurate location
When ordering at our fashion store, you need to make sure your delivery address is accurate and complete. This helps us deliver the right place quickly and effectively, avoiding situations wrongly delivered or lost goods. Please carefully check the address information before completing the order to ensure the best shopping experience.
Change order information or address
If you need to change the order information or delivery address, please contact our customer service department as soon as possible. We will assist you to adjust the necessary information before the order is processed and sent. The early notification will help ensure your order is delivered properly and quickly.
Your package is wrong/damaged
We regret that if your package encountered the wrong situation or damage. Please contact our Customer Service from receiving goods for timely support. We will quickly check and handle to make sure you get the right and intact product as expected.
Contact us
If you have any questions about our shipping policy, please contact us at the address:
Address: 4631 Cutler Ave, Baldwin Park, CA 91706, USA
Email: support@elsekris.store
Working hours: 8:00 am – 5:00 pm (PST) | Mon – Sat